Five-Star Lodging Establishment has consistently superlative service and expanded amenities in a luxurious, distinctive environment, making this establishment one of the best in the country. Guests at a Five-Star Hotel, Resort or Inn can expect to find all of the qualities for a Four-Star Hotel, Resort or Inn plus the following characteristics:

Services Detail

Staff is extremely well spoken, polite and clear, avoids slang and phrase-fragments.
Staff is extremely well informed about requirements within their department.
Overall service is flawless from initial reservation call to departure service.
Choice of at least two complimentary newspapers is distributed.
Twenty-four hour room service is available, including hot food.
Any work undertaken by the staff is handled with complete professionalism, as would be expected by professional secretaries; and returned to guests neatly, in folders or envelopes.
If Inn, choice of at least two complimentary newspapers are offered on-site.
If Inn, a restaurant on-site, serving full breakfast and dinner is available.
If pool service is available, guests are proactively greeted and escorted to their chairs, and set-up assistance is provided or offered.
If pool service is available, during a 90 minute period and in warm conditions, some sort of complimentary refreshment is offered (for example, mineral water, fresh fruit, water spritz).

Facilities Detail

Public washrooms feature well-maintained cloth towels, fresh plants or flowers.

Guest Room Detail

Each guest room has three phones, including one in the bathroom.
CD player/stereo is present and functional.
Ice bucket and glasses are high quality (glass, metal, stone etc.), with tongs which are clean and hygienic.
Fresh flowers are present in guest rooms.
Separate shower and tub are present in bathroom.

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